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New call centre opens up in Dominica

by Karishma Matthew,
Government Information Service

Over one hundred and fifty (150) Dominicans are expected to gain employment in the coming months, as Wikibuli Communications Inc. commences operations on the island.

Parliamentary Secretary in the Prime Minister’s Office and Honourable Minister responsible for Information Communication Technology, Kelver Darroux, said that Government has provided concessions to the multilingual call centre, which provides services to North America. 

“Wikibuli Communications Inc. began operations here earlier this month. They are a Canadian based company and they are providing call centre type of operations for companies in the US, Canada and other parts of the world. The company is privately owned and they intend to employ as many young Dominicans as possible as they begin to increase their clientele. The Government of Dominica has contributed to the company by providing concessions for the company and ensuring that the company can have a smooth transition to begin operations. We have made a commitment to the company to provide whatever is necessary so as we can establish as much employment for the locals as possible.”

Parliamentary Secretary in the Prime Minister’s Office and Honourable Minister responsible for Information Communication Technology, Kelver Darroux
Parliamentary Secretary
in the Prime Minister’s
Office and Hon. Minister
responsible for Information
Communication Technology,
Kelver Darroux

Wikibuli Communications Inc. Dominica Business Centre is located in Roseau on the second floor of Charles Pharmacy.

The company, which has already invested approximately $1.2-million into its operations here, said that it expects to expand within the next few months.

Another call centre, Clear Harbour, has been operating on island for years now.

Honourable Darroux said that they are currently holding discussions with the institution with regards to its expansion to the community of Grand Bay.

“We held a meeting sometime about two (2) months aback in the Grand Bay community with several young persons from that area and the purpose of that meeting was to have discussions with Clear Harbour as to the expansion of Clear Harbour in that area. I know that a number of young persons in the area have been inquiring as to what is happening and in fact the Member of Parliament for Grand Bay she always keeps in touch with me as to what is the possibility of Clear Harbour coming up to Grand Bay. Of course, the Government is committed and we made a commitment that as long as Clear Harbour decides to move to that area we will do everything within our power to ensure that the facility can be established within our power to ensure that the facility can be established and it can provide employment for the persons down there. We remain committed to that as well. We are just waiting on the management of Clear Harbour to make the final decision and then we can proceed in that area of the country.”

Several hundred Dominicans are currently employed at the centre, which is located in Canefield.

 
 
 
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